Staff Heroes Blog - Month: November 2017

Hero of the Month

Temporary staff - Agency Chef

Chef Marvin Davidson Is Our Superhero At Wembley

“I’ve had experience in many roles and also my rate of pay has gone up since my first job”

Rumour has it, Marvin Davidson’s performances at Wembley were better than the David Beckham’s this November. Marvin, residing in Hackney, East London, has completed a massive 14 shifts for our client Delaware North at Wembley Stadium in the past month, and his expert performances have earned him our Hero of the Month award.

After catching up with Marvin after a brief visit to Wembley Stadium, he let us in on what he enjoys about working on our platform.

“I’ve had a wide variety of jobs on the platform ranging from KP to CDP. I have had experience in many roles and also my rate of pay has gone up since my first job, which is always a strong incentive to keep working harder and to stay connected at Staff Heroes”

“The platform has allowed me to diversify my work options in the catering sector which in return has allowed me to do more at Shoreditch Trust and spend much needed quality time with my family.”

Thanks for the great feedback Marvin!

And it’s not only on the job that Marvin goes above and beyond, he is also an integral part of his community.

When Marvin’s not perfecting his skills in one of London’s kitchen’s, he volunteers his time at Shoreditch Trust, a charity that works with local residents to help improve their health, wellbeing, social networks and opportunities. Needless to say, Shoreditch residents are now cooking up a storm with Marvin’s expert advice.

We know you thought we were exaggerating when we said Marvin was a superhero earlier, but after meeting him, we realised that he may well be a secret new member of The Avengers
The East-Londoner is a keen power lifter, so when he gets a break from the kitchen and helping make his community a better place, he heads off to his local gym to stay in tip-top condition.

If ever a super-hero role is posted by one of our businesses, Marvin, you’re first on the list.

Marvin lists the greatest and most interesting thing about him as his son!

This award is clearly fully deserved, and we would like to praise Marvin, not only for his hard work through our platform but additionally for his commitment to make himself, his family and his community a better place.

Well Done – Spend the Amazon voucher wisely… wait, who’s releasing the latest Christmas cookbook?

Transform Yourself Into A Top Waiter!

Waiting tables is a role almost everybody has done at some point in their life. Some people see it as a way to pick up extra cash on the side, but truly being a good waiter is something that takes years of practice. Here we discuss the top skills employers look for in this role.

Punctuality – being on time is an obvious one, but it cannot be understated. Your arrival is the first impression any employer will have of you, and lateness is one of the worst first impressions you can make. Arriving late can be seen as a sign that you don’t care about your job and is not taken lightly.

Smile – As far as customer’s expectations go, a happy, smiley person is the bare minimum. Your job is primarily to make sure the guest has a positive experience in the restaurant. Beyond that you are an important cog in making service run efficiently, but never neglect cheer-leading duties!

Know the menu – The last thing a customer wants to hear when they order a dish is “I’m not sure” or “I don’t how that’s served.” You are responsible for knowing the food and how it is served. Before every shift you should check with your seniors or chef if you are not sure of anything. This will make your life a lot easier and your customers will come away with a positive experience.

Speed – Although rushing is bad, in busy restaurants it is very important to be fast or service can suffer. If you are wondering around the restaurant like you’re in the local park, there is a big problem. If the person you are shadowing is moving a lot faster than you, there is likely an issue

Get your hands dirty – At any establishment and in any role, there are jobs that nobody likes doing. As the newbie to the restaurant often you will be responsible for these jobs. Polishing cutlery, preparing linen, cleaning duties, and restocking napkins may be duties you are responsible for. It is important to take care with these roles and execute them well to leave a good impression.

Up sell – Being able to sell dishes, additional sides, and deserts to customers is a skill your management will want you to have. At times there will be a reason to push a certain option, and being persuasive without being forceful will help you do this.

Check food before serving – The best know duty of a waiter is delivering food to the customer’s table. It is a given that you know what you are serving, but you should also be able to recognise whether the dish is correct. Is there an item missing? Is the plate presentable? Is the dish cooked properly? These are questions the best waiters can answer with ease.